IT Support
In addition to I.T Support Services, Dyics also ensures all your business-related concerns are addressed with the help of technology.
IT MSP SERVICES
1. Help Desk Support
IT Help Desk Installation, configuration, and troubleshooting consisting of printers, scanners, switches, routers, Wi-Fi, third-party applications, etc.,
IT help desk support and services aims to help company managers, employees, and customers find the organization’s IT infrastructure smooth and stable. IT experts and network administrators help prevent and resolve IT-related issues companies encounter to facilitate system users through an organized and structured help desk support department.
The managed help desk support services cover the following IT components:
- Data storage (data lakes, data warehouses, databases)
- Computer systems (servers, workstations, laptops, desktops, smart devices)
- Software management (Websites, Portals, web, desktop, and mobile applications)
- Operating Systems (Windows, Linux, Mac)
- On-premises data centers
- Cloud Services (SaaS, PaaS, IaaS)
- Cybersecurity and Network (Firewalls, IAM, SIEM, and others)
- Development Infrastructures
- Installation, Configuration, and Troubleshooting of hardware (Printers, Scanners, Switches, Modems, Routers)
2. Network Setup and Security
Network security services help protect company’s network from unauthorized access. I.T. services can create and hinder the right of access authorization for those who need it. In addition, they offer many different services to protect your network; for example:
- Setup Network
- Setting up firewalls
- Installation of antivirus software
- Installation of virtual private networks (VPNs)
- Performing periodic community assessments.
3. Monitoring
IT teams can monitor their Internet visitors, computers, and other Internet-enabled devices. Monitoring allows IT teams to control who has access to their organization’s data, whether a generation needs maintenance, and whether computers need software updates or changes. In essence, this IT service ensures that team members have the equipment and resources needed to perform their tasks.
4. Cloud Server Configuration and Support
Cloud management is a present-day requirement, and all companies love using it to compete in the market. It is a must for companies to get support for cloud servers and their configuration. Below are the cloud services we at Dyics give that will help you keep your customers engaged with you and your business at the top.
- Cloud monitoring capabilities
- Disaster Recovery
- Secure data storage
- Hybrid cloud deployment
- Edge Deployment
- Cloud routers
- Cloud Automation
- Encryption key control
5. Information reporting
Data reporting helps organizations monitor organizational processes. Dyics allows organizations to collect data related to storage and technologies, monitor it, and generate reports. These reports keep organizations on their toes in case of changes in the systems or upgrading servers. Our information reporting services develop business owners’ and managers’ understanding of the business and make essential decisions timely.
6. Software as a service
For many companies, IT services include technical guidance and troubleshooting for software packages, programs, and online tools. Teams providing these services often guide users through technical troubleshooting or advise them on similar steps, including sending the tool for repair. A dedicated help desk helps a company get the technical assistance when there is a need or when employees have queries and want in-time response.
7. Troubleshooting and technical support
For many companies, IT services include technical guidance and troubleshooting for software packages, programs, and online tools. Teams providing these services often guide users through technical troubleshooting or advise them on similar steps, including sending the tool for repair. A dedicated help desk helps a company get the technical assistance when there is a need or when employees have queries and want in-time response.
8. Backup and Disaster Recovery
Sometimes, companies lose data due to disasters like computer viruses, fire, and flood. In this particular scenario, companies suffer a lot. To deal with this issue, companies need 3-2-1 backup rule, which helps IT teams take timely backups and recover effectively. This rule states that your statistics must be backed up and stored safely. Mainly, 3-2-1 rule recommends the organizations to store data in three different locations. These locations are office workstation, off-site location, and local backup device(s). Another option is to keep all data on cloud-database that takes data backups regularly, and you can recover it immediately in case of disaster.
9. VoIP (Voice Over Internet Protocol)
The Internet and broadband connections allow for flexible calling strategies, and VoIP is one of them. VoIP uses a company’s/personal network instead of a traditional telephone line, allowing users to make and receive calls through their ISP. Modern VoIP phones offer many features, such as voice calls and chat. VoIP also typically requires a subscription rather than a conventional smartphone provider.
10. Office 365/Email
Office 365 works like Microsoft’s all-inclusive software package with programs like Word and Excel. It is an excellent option for teams that need a lot of software for administration but prefer to pay a monthly fee, also known as the SaaS (software as a carrier) version. Office 365 also functions as a cloud server and updated email management platform. Office 365 is suitable for an organization that relies on email for a verbal exchange with a business need.
11. Remote Support
As the name implies, remote support allows IT experts to provide help from a single region, sometimes controlling a device to help resolve problems over the Internet. Support can be used for computer help, software repair, or other needs. Very useful when IT professionals are not physically available, it is typically managed through an MSP.
12. Email Services Provider
Businesses and enterprises rely on email for many communication functions. From personal messages and company updates to emails sent to distributors, suppliers, stakeholders, and customers, email is integral to maintaining business relationships. I.T. teams can also regularly check their companies’ email dollars and suggest vendors that fit the everyday needs of their groups. I.T. companies’ email offerings can also be helpful in revenue and advertising processes, with I.T. teams working with revenue and advertising specialists to maintain an open conversation with customers and prospects.
IT Services Packages
Price Plan
Basic
$50/ /Hour
- Minimum 02 hours required
- Windows Support
- Software installation
- Printer, Scanner, Wi-Fi Support
- SNMP and network availability monitoring
- Windows patch management
- PC installation and deployment
- Basic Microsoft 365 support
- Software licensing management
- Backup Monitoring
- Server/Data Center Monitoring (Not Troubleshot)
- Remote Help Desk Support on Ticket only
- Third-Party Software Support
Business
$70/ Hour
- Minimum 02 hours required
- Windows, Mac & Mobile Support
- Software installation
- Printer, Scanner, Wi-Fi Support
- Network monitoring and management
- Windows patch management
- PC installation and deployment
- Complete Microsoft 365 plan management & support
- Software licensing management
- Data backup management
- Windows Server Support
- Remote Help Desk Support on Ticket & Call
- Third-Party Software Support
- VMWare & Hyper-V Support
- Endpoint security for windows and servers
- On-Premises server management remotely
Enterprise
$100/ Hour
- Minimum 02 hours required
- Windows, Mac & Mobile Support
- Software installation
- Printer, Scanner, Wi-Fi Support
- Network monitoring and management
- Windows patch management
- PC installation and deployment
- Complete Microsoft 365 plan management & support
- Software licensing management
- Data backup management
- Windows Server Support
- Remote Help Desk Support on Ticket & Call
- Third-Party Software Support
- VMWare & Hyper-V Support
- Endpoint security for windows and servers
- On-Premises server management remotely
- VoIP/telephone
- Unlimited remote support during plan hours
- Configuring and Deploying Private Cloud
- VMWare, Hyper-V & Citrix Support
- Complete Security Essentials toolset